Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tienda de Relojes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tienda.relojes.icu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tienda.relojes.icu
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tienda.relojes.icu
Magnificent! Are very satisfied, the quality is very high and the parameters are accurate! Also the app is interesting⭐️⭐️⭐️⭐️⭐️
Fast shipping and super. The watch is real a top!
Very beautiful. Exactly as described in AD. Deliver in 21 days to northeast region of Brazil.
Watch delivered exactly one month after the date of purchase. Considering the time recognition ticket payment, order processing and the Brazilian customs, it was a great time. The only drawback was to set up, since the app not recognize when configured to Brazil, requiring configure the app to Portugal to pair the watch.
Sensacional, comprei em uma promoção e o relógio é muito bom... Pequeno, completo, minimalista e com GPS. Amei o relógio, várias Watchfaces no aguardo de várias outras animadas. Amei valeu muito a pena. Por incrível que pareça.... Comprei dia 22/12 e recebi ele dia 30/12. Nunca vi um frete tão rápido quanto esse de HK.
Produto chegou lacrado, entrega rápida. Aparelho show. Só não consegui conectar ele na Região Brasil.
Perfect, arrived very fast, 15 days, indicate very!
All perfect, very good. Highly recommend.
Arrived well packaged; Thanks to the store! The watch itself is small, but comfortable
Two weeks to arrive in SP, Brasil. Beautiful, discreet and comfortable.
As the ad. Very good product quality.
Very good, but after update out the Portuguese language. Top store
Super, delivery 16 days from the day of order!!! Just connect to the phone! Recommend. This is top
Стильные часы с качественным дисплеем! Регион выбирать Гонконг, иначе не привяжутся к телефону! Сообщения приходят на русском языке, только не разобрался как настроить уведомления whatsapp!
Perfect. Received in 3 days
Excellent smartwatch, GPS and heart rate quite accurate. Cost-effective. Triggered best smartwatch in that price range.
Ordered on 2/01/21 received on 07/01/21. Remains to test it
reçu rapidement, la montre est de bonne qualité pour un prix mini je suis super content de l'achat
Arrived in 12 days calendar 9 working days (is already close my neighborhood has three days). Very beautiful, blends with any outfit and building looks very interesting, and comfortable. Like the screen brightness, songs and have test the GPS function and battery. Only against was found that to pair the watch with the cell, you have to change in Xiaomi wear app your region of Brazil to Portugal (to stay in Portuguese or another country to stay with the language given). Hopefully in the future to update it.
Shipping Days took. Global version called menu covers English letters but basic message new light no matter. Reminder, card stock, message without registration, Korean alphabet shoulder luggage sought. Basic faithful in clock, weather, heart rate, sleep registered deliveries. Light and good. Network interface is a little more variously updated if 됬 wish four. Battery usage is 9th is called the easy long.. Look you're having seemed. Programming is cheap to buy.