Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tienda de Relojes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tienda.relojes.icu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tienda.relojes.icu
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tienda.relojes.icu
Ordered 11.11, came 13.01. Pleased that the watch is well packed, work. On the hand look beautiful.
The watch is cool, look good, but on a thin hand, because. The strap is short. As a gift put a keychain. Thank you store!
I did not expect that there would be such a cool packaging, it's some kind of air thing... The clock is awesome, except that hernyushka this just sticks out, but in principle and cut off (you can see, when I put on my hand, there on top, I do not remember what is called)
The clock is very nice, it looks very good on. The package came well protected and suffered no harm. Good quality. I recommend the store.
The store shipped the item fast, it arrived in around a month, well packaged professional seller recommended
Very beautiful watch, perfect for a thin hand thank you to the store❣& Middot;
швидка доставка.. з батарейкою і надійна упаковка..
Not bad, neat watches. cute. work. delivery is normal. well packed. I recommend.
Very good watches, came in a protective large package, I advise
Like, but for those who have a wrist plumper not serve
Really liked, came within, well packed, the watch is very delicate, the bracelet should be Pu, so can not wet, the price paid, and found reasonable, recommend the store and the store.
Good hours, go great. You can disable so as not to waste the battery. The strap is very pleasant to the touch. Came well packed, qualitatively done. There are no chips and cracks. Long to St. Petersburg, about 3 months.
It came in almost 2 months but it's because of the situation. Watch is nice. According to expected. No grates, no cracks. It's fragile but pretty. I 'd ask again.
Duge of the city!))) came to Ternopil for 1,5 city. It's packed with good air! See it Garno! All in the photo. Uncle!
The product description if it matches exactly, it's taken me a while to get there though it's come in good shape, I really liked the clock, it is what I expected and I am very satisfied with my purchase.
Delivered in 50 days, the track was not tracked. In the description, I did not notice that the strap is suede, but nothing terrible) the buckle tongue is a little off the center, but fastened well, the rest of the watch looks great, for such a price gift)) packing is good, the goods are not damaged, thank you!
Nice product, good quality. It was well packed. I recommend :)
Годинник прийшов за місяць, гарно упаковано, поки працює.
Produto chegou antes do prazo, loja de confiança.
Looks totally like on pictures and corresponds to the description. Came within a month, safely packed. I'm very satisfied with purchase. Definitely recommended!