Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tienda de Relojes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tienda.relojes.icu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tienda.relojes.icu
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tienda.relojes.icu
100% honest review: This watch is incredible value for the money. I ordered with 7day shipping, super fast delivery with tracking. 10/10 absolutely beast specifications, Seiko Movement, Zero QC issues, Easy to adjust strap, Shaphire Crystal, Display Case, Ceramic Besel, Submariner Omage 43mm maxi case. Good Branding, Top Packaging. This piece ment to wear everyday. (Bought on my own money as a gift.)
The watch is absolutely stunning
Excelente
-I ordered this watch on 11.11.2020 during the promotion period at the price of 47 € only! -The store very quickly shipped the package (the same day). -The parcel arrived at my home after 45 days, which is still very long! But I want to clarify that the seller is for nothing, it is because of the air transport disruption due to Covid and the incompetence and inefficiency of sorting services in my country. -The product itself arrived in excellent condition, in its box and very well packaged. -The watch is exactly as described, the seller's photos accurately reflect each element of the watch. -The bracelet materials is of excellent quality. I had to remove 4 pieces so that it fits perfectly to my wrist. Overall, I am greatly satisfied with product and seller. Thank you for your work. Do not hesitate to order from this seller, it is reliable.
The parcel came a little crumpled, but it did not reflect on the clock. While everything suits.
very happy amazing quality and looks the part,feels like a watch h worth a few £100
To translate arrows, the head first needs to be untwisted.
Clock too beautiful, perfect. Sapphire glass, machine Seiko. Perfect. When can'll buy another. Congratulations to Pagani.
ooooh wooow for the price i will rate it 10/10 .... for luxary watches between 70$ to 150$ i will give it a rate 9/10 . the watch is amazing specialy the this version with nh35 . its very sutable for medium to big wrists . i will check it more 48 hours and will write other review if i found something else . thanks the store
Arrived in 10 watch gg, sin ruined packaging during transport.
Overall great buy. Some edges are a little sharp but hopefully can smooth them down myself but very happy with the watch! Seiko movement so can't go wrong
very nice watch and good quality, fast shipping to Norway 21 days
Ítem as described fast shipping good price I’ll buy again recommendable
This is my first pagani design watch. I've now ordered 2 more off the back of this. Incredible quality for a tiny price. some parts are a little rough around the edges, it's not perfect, but I never thought I'd get a watch like this for the money. just buy one, or more.
Outstanding watch for the price. Looks even better in person than it does in the photos. Watch feels very substantial. Very happy with my purchase.
Amazing so far , sapphire crystal, ceramic dial, SEIKO Movement, display back , stainless, wp, links are small easy to change bolts ... loads of attention to detail, even box ! Comes through covered with protective stickers ... for money (sssh!). This is amazing value .... see my pics (and compare it to hulk) took 4 working days to arrive ...also incredible and free post!!
Fast delivery and well packed. Order with confidence.
Looks great and appears to keep good time.
Very pleased with the quality of the watch and speed of delivery. Overall a brilliant service.
I had to pay DHL premium Shipping to get it to Serbia, and then had to clear customs because the store put the price of the package $15 instead of real price. The watch is actually amazing, real treat ! Quality finishing, solid end links, saphire crystal, nh35 which is a seiko workhorse! Definitely a great watch, but communication with the seller was terrible, so beware! High risk, high reward :)