Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tienda de Relojes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tienda.relojes.icu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tienda.relojes.icu
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tienda.relojes.icu
Very grateful for the watch, came quite quickly. The quality is excellent, thank you very much for the gifts. This is men belt and spare watch strap, sunglasses. Seller respect. I highly recommend this store.
Top Uhr, sehr gute Qualit?t. Ist schon die zweite von diesem Modell in meinem Besitz.
tres jolie montre re?u en 12 jours . suivi colis. merci pour le bracelet en cadeau . je ne l ai pas encore essayé. le bracelet de la montre sur la photo est avec sa protection. merci
Watch super pretty and good quality. I am more than 10 watches bought. It's a brand that I like and it's the best gift I offer too
I am very happy, I will define it elegant...
Excelente produto,vendedor honisto, recomendo comprar nesta loja.Estou muito satisfeito com a compra que fiz. Muito obrigado. Excellent product, honest store, highly recommended buying this loja .. Estou very pleasant with the purchase I made. Thank you very much. Ausgezeichnetes Produkt, ehrliche Verkäufer empfehlen, um in diesem Geschäft zu kaufen.Ich bin sehr glücklich mit dem Kauf machte ich. Vielen Dank. Excellent product, honest seller, recommend buying in this store. I'm very happy with the purchase I made. Thank you very much
The watch matches perfectly the product pictures! Top! She also has a comfortable weight. The workmanship is also super. I can watch only recommend!
Super!
many thanks fast shipping
Communication with the store is beyond praise! Delivery in Russia, Tver 9 days. The equipment and description corresponds to the declared. Cool watches for every day! Look stylish. In vain feared that they would be with the claim, that they would have to walk specially. Suitable for both men and women. The maximum on the wrist is 21 cm. Although you can always replace the strap with a longer one. Glass-Sapphire, tested with a drop of water. The dial consists of three planes: in one-digits, in another-earth, the third is the starry sky with the moon. Moon with starry sky once a day (or about a day) moving-imitation of the phases of the Moon relative to the Earth. I did not check if these phases will match the real ones. Butterfly clasp. The strap is hard. Because of this, it is not convenient to fill the tail of the strap in trenchiki (Kipers). Arrows though with the application of phosphorus, but in the dark are weak, at night time not to determine. Warranty card is not full. The accuracy of the move is premature. I recommend to buy.
It's worth it. Good quality. It's beautiful!
Very beautiful watch, transported very quickly. I bought a 600,000 won watch before, but the box did not look good. There is a warranty card and extra gifts in the package. This is what I am very satisfied with. A 3D lunar dial, very beautiful. But unfortunately, I didn't adjust the moon to make it rotate at first. After asking the store, it was easy to operate. I suggest that you can change the seller’s operating manual to Korean, because not everyone can read and understand English. Thank you
A birthday gift for my son, a very beautiful moon phase watch, can see the moon in 3D. The son has been happy for a long time, and the time is accurate. Fortunately, transportation is very fast. It arrived a few days before his birthday. The store also helped me write a letter in the package, I like this seller very much
Everything reflects that this is the perfect watch. Certificates and gifts, packaging and transportation. Everything is satisfactory. It gives me a particularly luxurious feeling. The clear sapphire mirror and high-quality movement make this watch have a lot of High quality, very dazzling business watch, thank you
It’s great. My friend already likes my watch. He wants to buy it at a watch store, but he didn’t find it. Through understanding, OUPINKE watch stores are only in China and Switzerland. This kind of cost is very high. AliExpress is one Very good platform, the price is relatively low, I have introduced to my friends, recommend
Would buy again. Seller took awhile to ship out.
Great products and Swiss watches. I bought this for my husband, hoping to surprise him. The watch will arrive soon, there are gifts, thank you store. I think I can bring this watch, I also like the big dial, I like it very much, recommend it, 5 stars.