Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tienda de Relojes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tienda.relojes.icu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tienda.relojes.icu
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tienda.relojes.icu
Article as the description. Very well packed and your box without bumps or bruises.
Watch beautiful Very good, work all straight
Good watch, excellent packaging, add gift bracelet, attractive box give you 5/5
It's very fast look excellent. Thank you
The watch is actually very good quality, I really liked it, I advise
entrega en 25 dias a chile ningun problema.
Excellent Quality, Appreciated AliExpress
I liked it very much and it took nothing itself. It looks and feels solid (firm). Recommended
Finally waited. The watch is cool. I ordered my husband a gift for the new year. It was supposed to come on December 27, but unfortunately came on January 8.
Beautiful and good price.
I'm satisfied by product. It's look like as shown as picture. But i'm not pleased for their delivery service.
Order 29/12 delivered 31/12 Wonderful happy and fastest shipping impossible I recommend 100%
Received the watch yesterday. And it is very beautiful, arrived well packed, so far am satisfied.
Received in 47 days-well received thank you store-
bien reçu et bonne ⌚
very nice watch exactly as described
Perfect top. Fast delivery. I highly recommend the store.
It came to Me before five days, it's just like in the picture, beautiful, it looks original though I think it is. Very economical and good quality. I recommend you to the store. He also came to me with a box and a book of instructions and to clean it up.
Beautiful product the truth better than I thought. Highly recommended the store arrived very quickly to Mexico.
best. store
Ordered a watch 12.11.20G came 21.12.20G hours came working box with documents, with napkin. As a gift, the bracelet was put. Seller recommend
Very handsome watch! Extremely impressed by the quality. Will purchase this brand and from the vendor again soon
Thank you. Good product good price
Description accurate, everything is wonderful, comes in a small package, which is nice, you can delivery to the postomarket order, at any time you can pick up without hemorrhoids, the complete set includes a box with a watch, a bracelet and a screwdriver, to adjust the strap, if I understand correctly, the quality is good, the battery is already in the clock it's all wonderful, I recommend the store, I will still order something, delivery fast, to Kursk, 8 days
Awesome I love it same as picture shows