Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tienda de Relojes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tienda.relojes.icu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tienda.relojes.icu
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tienda.relojes.icu
Excellent watch, not have to complain, Using direct to 2 weeks.
Satisfied foot fast delivery
Very beautiful I thought k iva be less but very elegant it will stop the k valio just that it is very simple the system and tdo
great product as described, good size, recommend, delivery in 25 days
Watch Super Liked came for 3 weeks very quickly thanks to the store were slightly crumpled well, it's probably on transportation. Thank you seller recommend
Relógio muito elegante e ótima construção. Chegou muito rápido ao Brasil. Veio bem embalado e sem danos. Fácil conexão com o app . Perfeita conexão via bluetooth, não é como muito que pesquisei. Vendedor de confiança.
Item is quality. same as ordered. came well packaged with no issues. store recommended to anyone for business
Very beautiful, to delighted, perfect too came well packaged and not taxed, super recommend!
He has arrived in good condition recommended to the store.
Such as the description, it was difficult to find the different funds but the screen had to be pressed down and changed. My dad is happy with the watch, very good buy :)
Watch meets everything, very good quality and easy to use. I just can't change the background to the customizable watch.
The product arrived quickly and matches the description. Only the screw to adjust the links does not match the holes and does not enter. I have to try it more but at first I give 5 stars.
Excellent Product looks great and syncs quickly with the mobile. Elegant. I recommend it
Very nice my watch, came super fast, I'm happy with the purchase.
Hodinky jsou for here cenu super. Dělají what mají. Aplikace není v češtině, but them jednoduchá, takže OK. Jediná Vada them sklíčku, matný flek, který se nechá rozleštit, but for pár minutes se objeví znova. Při rozsvíceném displeji flek není vidět.
Super very good and very fast I recommend the store⭐⭐⭐⭐⭐
The problem is that the app doesn't recognize the watch, literally the watch is useless, very nice very good, but without application it is useless, since you can't even change the time, or record your functions
Value is a good product. I was able to coordinate it with my phone and the built-in features work. Fast shipping, in less than 1 month I received it at home.
god but a cant not conektet to my mobil and cant not set the time
Very nice the product my dear thank you