Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tienda de Relojes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tienda.relojes.icu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tienda.relojes.icu
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tienda.relojes.icu
Type-B 42mm German pilot watch. I'm so happy with this watch. It's a 20mm band so I've already changed the band to my leather NATO ZULU strap. I'm really happy about the blue line too - everything lights up and it's so easy to read.
Finish this cost very excellent.
Great watch for this price. Surely I will buy again the dial A. Fast shipping. Highly recommended
watch is awesome, absolutely love it. quality and price absolutely perfect. packaged really well
i saw several reviews before purchase but I have to say; the quality is outstanding. the brushing is neatly applied, the dial is printed razor sharp and even the stock strap doesn't disappoint at all. I recommend this watch sincere
Lovely watch. Great value. The delivery was delayed but that was not the fault of the shipper and they were very helpful in helping me locate the item.
evey bit as nice as the listing. incredible value, and strap is sooo comfortable. very happy with this one.
I was looking for a Flieger style watch and came across this by way of some YouTube reviews. After careful consideration i decided to order and it arrived to my door in 12 days!! (Northern Ireland) it was also excellently packaged for safe shipment. Now, the watch itself is absolutely fantastic quality for the money; nice Seiko NH35 movement, sapphire crystal, Type-b dial, screw down crown etc. I am very pleased with the watch and how smoothly the transaction went. Also very attentive store as well as I did have a question or two before ordering. Cannot recommend this product enough if you are in the market for a Flieger style watch!
The watch fulfilled my expectations, it will be a beautiful piece in my collection, the very reliable and attentive store at the times I requested information from my shipment, I was very pleased and grateful for your service.
Excellent finish and quality, change the strap, the one it comes with pretty poor quality.
truly amazing quality and beautiful watch. could not expect more. for guys with larger wrists, keep in mind that not everybody has wrist that large, so the strap is a bit shorter than you may be expecting it to be.
looks quality would truly recommend this watch.
Su perb store and watchmakers.
Great purchase. Thanks store. Photo on my 15,5 cm wrist.
Good watch, put on wrist looks bigger. I recommend though I still have to test the accuracy
Chic watches! The quality is just the brightest! The dial is very beautiful. Clear. All labels are made neatly. Arrows with a blue edging, she's kind of like to say... Beautiful Color! the body is made very clearly. I recommend such money definitely! Came on time at the specified time by the store.
I'm blown away by the quality on offer for such a low price. This is my first flieger (not including my SNK809), and I couldn't have made a better choice. It feels like a solidly built watch with high quality parts - no QC issues at all.
Пока всё вроде бы норм.Через неделю дополню обзором.
A really nice watch, quality finish and super accurate, gained 2 seconds in 5 days, very impressive.
Beautiful watch. Only received today but I’m over the moon with it. Feels substantial and very well made. 10/10 would recommend.